FAQ

Tickets

To purchase tickets via phone: Please call Ticketmaster at 800-745-3000.

To purchase tickets in person at our box office: We are open on show nights from the published door time until the headlining act goes on stage. We are also open every Saturday from 10AM to 2PM for sales with no service fees.

Refunds are only available in the event of a cancellation. No exchanges. In the event of a cancellation, all refunds will be given at the original place of purchase. Tickets purchased via phone or internet will be automatically refunded.

Will Call opens at published door time and will be available until the show ends. If you need to transfer your will call tickets to a person other than that of the credit card holder, please call Ticketmaster customer service at 800-745-3000. They can also help you with any questions about your previously placed order. (Some performances will not allow tickets to be transferred to another party in an effort to allow more fans access at the original/face value of ticket prices. These are clearly marked “Will Call Only” events.)

Ticketfast (print at home) ticket issues may be directed to Ticketmaster at 800-745-3000. Please note: The Masonic can scan your barcode directly from your smartphone.

Wheelchair & Other Accessibility: Tickets available through LiveNation.com or Ticketmaster.com.

Age Policy: The Masonic is an all ages venue, with the exception of babes in arms. Every person must have a ticket. Please bring ear protection for your child, as this may be required at certain shows, at our discretion. If we are presenting a children’s event, we may alter this policy. Please check the specific event for information.

Getting Here

We are located at 1111 California Street in San Francisco, across the street from Grace Cathedral.

Public Transportation:

BART
Get off at Embarcadero Station. The California Street Cable Car is located at California and Jackson streets and will stop at California and Taylor streets. The #1 California bus is located at Sacramento and Front streets and will stop at Cushman Street. www.bart.gov

MUNI
The #1 California bus eastbound runs on Clay Street. Exit at Jones Street and walk two blocks south to California Street. The #1 California bus westbound runs on Sacramento Street. Exit Cushman Street and walk one block south to California Street. www.sfmta.com

CABLE CAR
The California Street Cable Car runs east and west on California Street from Van Ness Avenue to Market Street. Traveling either direction, exit Taylor Street. www.sfmta.com

For real-time travel updates and trip-planning, visit www.511.org.

Parking

The entrance to our on-site parking garage is on California Street, just next to the entrance. It is open 24 hours per day, seven days per week. We recommend purchasing parking in advance of any show, as space is limited. Parking is available via Ticketmaster.

Additional garages are available at Grace Cathedral (Taylor between California and Sacramento & Crocker Garage (California between Taylor and Mason).

Entry Information

For everyone’s safety, guests are subject to bag searches and various levels of screening, subject to artist and management discretion. Some examples of items that are not allowed include: weapons, sharp or dangerous items, large markers, food, beverages, drugs, wallet chains, mace, stickers, flyers or multiples of items intended for resale or distribution, cameras, video/audio recorders, etc. This list is subject to change show by show, or at the performer’s request.

Please note: the camera policy frequently changes based on the preference of the artist. Many performers allow small personal pocket cameras but require a press pass for professional gear.

Alcohol: To purchase alcoholic beverages, patrons must present valid government-issued photo identification and be at least 21 years of age. (United States-issued ID card/drivers license or passport only. No exceptions.)

Re-Entry: There is no re-entry once you have been admitted into the venue.

Special Event Rentals

In the City by the Bay, America’s favorite destination for meetings and conventions, there is a special neighborhood that presents an awe-inspiring picture of historic San Francisco – illustrious Nob Hill. Surrounded by world class hotels that have a blend of elegance and charm, the Masonic has been a part of San Francisco’s culture for over 50 years. Conveniently located just blocks away from downtown San Francisco, the newly renovated venue offers the ultimate in convenience, with flexible meetings and exhibition space along with excellent support services. Whatever the event, large or small, business or social, our staff will work with you to provide the personal attention necessary to ensure its success whether it is 50 to 3,300 people.

Click here to take a virtual tour of the building & visit our Special Events website for more information.

Additional Information

Where to Stay: There are many hotels in the neighborhood, including Fairmont Hotel, Huntington Hotel, Mark Hopkins, Stanford Court.

Where to Eat: Osso Steakhouse, Nob Hill Cafe, Big 4 Restaurant, and Thai Thai Noodle are all great options nearby, and many more are just blocks away!

Contacts:
Ticketmaster Customer Service: 800-745-3000
Venue Office: 415-776-7457
Mailing Address: 1111 California Street, San Francisco, CA 94108