Plan Your Visit
Getting Here
The Masonic is located at 1111 California Street in San Francisco, across the street from Grace Cathedral. Our venue is accessible by MUNI, BART, cable car, and rideshare.
Parking
The entrance to our on-site parking garage is on California Street, just next to the entrance. It is open 24 hours per day, seven days per week.
We recommend purchasing parking in advance of any show, as space is limited.
You may find paid parking options at SP+ Parking or upgrade your parking by clicking below.
Amenities
The California Room features a private cash bar, coat check, and restrooms with gorgeous views of downtown San Francisco. Additionally, you will gain priority entry through the California Room entrance, located on the corner of California Street and Taylor Street, one hour prior to the general admission door time.
Accessibility
Whatever your needs, let us know how we can help. Whether that's with your arrival, exploring the venue, the show itself - or all of the above.
FAQ
Our box office is open 30 minutes prior to event door times and from 10:00 am to 2:00 pm on Saturdays.
The box office is located inside the lobby, to the right of the bar.
Our box office does not take ticket orders over the phone, The Masonic website is the only method to purchase tickets.
To ensure a safe and enjoyable experience for all guests, the following items are not allowed in the venue:
Weapons & Dangerous Items
- Guns, knives, weapons, pepper spray, or any item that could be used to inflict harm.
- Replicas of weapons.
- Projectiles of any kind.
Drugs & Drug Paraphernalia
- Any illegal substances, drugs, or drug paraphernalia.
- Zero Tolerance for Drug Use or Possession: The use or possession of illegal drugs will not be tolerated. Violators will be prosecuted to the fullest extent of the law.
Professional Photography & Recording Equipment
- Personal video cameras, GoPros, selfie sticks, drones, or laser pointers.
- Cameras with detachable lenses or lenses that zoom out more than 1 inch (considered professional cameras and not allowed).
- No professional audio or video recording equipment, including tripods, zoom lenses, or commercial-use rigs.
Liquids & Food
- No unsealed liquids or gels of any kind.
- No outside food or drink allowed.
Personal Items & Accessories
- No backpacks, stuffed animals, or toys.
- No umbrellas.
- No strollers.
- No jewelry or clothing that could inflict harm.
- No signs or banners larger than 8.5” x 11” (standard sheet of paper). All signs must be appropriate in nature and not distract from the performance or block others’ views.
- Bags not in compliance with the venue's bag policy will not be allowed.
- Bag Policy: Bags must not exceed 12" x 6" x 12".
This list of prohibited items is subject to change at the discretion of venue management.
Did you lose something?
Click on the link below to view our virtual lost and found! You can communicate with us immediately and set up a time to pick up your item. Don't want to come back? No problem, you can set up shipping right from the website. Just click the link below:
Events are restricted to ages 5 and over. Everyone must have a ticket. Check your specific event for exceptions to our standard policy.
Door times vary, but are usually one hour prior to show time. Please check the specific event page as these time are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return at the appropriate time. The Masonic does not allow guests to form lines outside of the facility before specified door times.
The Masonic strives to ensure that all of our guests have a great time at our venue. If you need additional assistance while you are here please make sure you let us know.
- Ticketing- ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all of our accessible tickets are available through www.livenation.com. Look for the logo on the Find Tickets page to view all available accessible seats. We do have accessible seating in every price range, but be advised it does occasionally sell out. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.
- Day of Show Parking- Accessible Parking is located in the Masonic Center Garage. Elevators access the facility lobby from the garage.
- Accessible Stations- if you have questions or need assistance, please contact any of our guest service employees to help answer questions related to seating or other accommodations. If you need assistance at the venue, please have any of our ushers to radio our Guest Relations Manager.
- Unexpected Needs- if you have had an injury or illness that prevents you from using the original seat you purchased we strongly recommend going through www.livenation.com to exchange all tickets for accessible. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.
- Interpreter Requests- Guests that require interpreter services can call the venue and arrange this for any event. We need at least 2 weeks notice to secure an interpreter. We can be reached at 415-343-7582 and/or sfmasonic@livenation.com.
- Assisted Listening Devices- Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. At our venue, we use Listen Everywhere, where the show audio is delivered directly to guests' smartphones through a free app. Please reach out to sfmasonic@livenation.com for a PDF instruction sheet that shows how to get that set up on a smartphone. The audio feed will then be transmitted through the app, and any Bluetooth enabled device (Hearing Aid, headsets, earpods such as Apple AirPods) you have connected to your smartphone will also receive the audio feed.
- Accommodations- all venue bathrooms, concession stands, and merchandise stands are accessible. Elevators are available to access the balcony, main floor and restroom locations.
Will call tickets are available for pickup at the box office located in The Masonic Lobby. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000.
Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.
If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.
Cancelations will only occur in the event of severe weather, artist cancelation, or an act of God. In the event of a cancelation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
Service animals are permitted inside the venue during events. Only registered working animals are permitted.
Like many venues and other large places of assembly, the Masonic has a “no pets” policy. However, Live Nation’s policy explicitly permits guests with disabilities who use dogs as service animals. The Masonic's policy, consistent with ADA’s revised guidelines, defines “service animal” as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual’s disability.
The Masonic requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.
Guests are permitted to bring in One (1) factory sealed bottle of water. This policy is subject to change based on artist requests or safety considerations. Aluminum bottles, refillable plastic water bottles are permitted. Camelbacks are not permitted.
Water fountains are located in the main and balcony concourses.
Drop off area located in the white zone on California St., directly in front of the facility. Please let the staff know that you are dropping someone off and they will direct you. Guests cannot remain in their vehicles during the event- they must drop off and return after the end of the show.
In the event of an emergency while on site- The Masonic has trained paramedics to assist with any medical issues. First aid is located downstairs, next to the Men's Restroom but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any potential crowd related issues. Please follow our Facebook and Twitter pages for the latest developments on event days.
The entrance to our on-site parking garage is on California Street, just next to the entrance. It is open 24 hours per day, seven days per week. We recommend purchasing parking in advance of any show, as space is limited. Parking is available via Ticketmaster or at SP+ Parking
If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at 650.967.3048
The VIP Experience:: https://vimeo.com/141844835 https://premium.livenation.com/venue/the-masonic
Re-Entry is not permitted at The Masonic. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.
First Aid is located downstairs, next to the Men's Restroom . We have trained medical personnel that are able to assist with any issue you encounter. If you have medication that you need stored in a refrigerator please go to First Aid and our medical staff will assist you. If you have a condition that requires you to use a needle for medication while you are here- please do so in our medical area so the syringe can be properly disposed of.
It is recommended that guests bringing medication into the venue for necessary or possible administration during the show, utilize or have with them the original container and/or label pertaining to the prescription, or other form of documentation or confirmation of personal medical use, which may be requested of the guest for examination and verification by venue staff or security.
Smoking is prohibited inside The Masonic and on the front porch next to the main entrance. Please see guest services for to be directed to the designated smoking area.
Live Nation is dedicated to providing a safe environment. Security will be present throughout the entire event. The Security Staff will be available to assist your needs including any medical requests. Don't hesitate to reach out to any staff member to assist with any questions or concerns.
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When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please visit contact guest services and our medical team and they will give you an alternative to our metal detectors. More information can be found here https://www.livenation.com/venueguidelines/